Shippy Can Navigate. But What If It Could Actually Do Things?
Shippy — ShipStation’s AI assistant — could navigate and answer questions. It knew the whole app. But it couldn’t do anything. We had a talking assistant in a tool built for doing.
The hard part was never the AI. It was building a system that let us keep teaching one assistant new abilities without rewriting it every time. That system is a skills framework, and this is how it works.